Shipping & Returns FAQs
How long does it take for your orders to ship?
Orders typically ship within 1-4 business days depending on order volume and availability.
If I choose an expedited shipping service does that mean my order will be packed faster?
Choosing Priority Mail, 2nd Day Air, etc only changes the speed at which the USPS or UPS delivers your package once it leaves our facility. It does not speed up the time it takes for us to pack your order.
What is your return policy?
We’re sorry to hear that our products may not have been a good fit for you! If you are not completely satisfied with a product you may send it back to us within 30 days of purchase for a full refund or store credit, minus the shipping charges. To initiate a return, e-mail email@example.com with your order and/or invoice number and reason for return. Product return must be initiated within 30 days of purchase. For a refund, approximately 60% or more of the product must be remaining in the original container. Refunds will be given once products are received by Franklin & Whitman. Customers are responsible for the cost of return shipping. We only process returns for products purchased at www.franklinandwhitman.com or from a Franklin & Whitman hosted pop-up shop. Securely wrap your return as we are not responsible for returned items lost and/or broken in transit.
Do you ship worldwide?
We do! We offer international shipping through the US Post Office. We offer both First Class and Priority options. Keep in mind international shipments may be delayed in customs and there may be a duty tax due upon delivery, depending on your country. Check with your local post office with any questions on receiving international shipments.
Why do you use packing peanuts?
All of our shipments are packed using vegetable starch packing peanuts because we are committed to doing everything we can to help the environment. These particular peanuts are 100% biodegradable and can easily be melted under warm running water in your sink!